Return and Refund Policy

Last updated: May 2026

Physical Products

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

We accept returns on unworn, unwashed items with original tags still attached. Items that have been worn, washed, or are missing tags are not eligible for return. All sale items are final sale and are not eligible for return or exchange.

To initiate a return, email us at justin@jfloacademy.com within 30 days of receiving your order. Please include your order number and the reason for your return.

Customers are responsible for return shipping costs back to us. Once we receive and inspect the returned item, we will process your refund or exchange within 10 business days. If you are exchanging for a different size, we will cover the cost of shipping the new item back to you.

Refunds will be issued to your original payment method.

Digital Products, Memberships, and Online Courses

Because digital content is made immediately accessible upon purchase, we are unable to offer refunds on online courses, instructional videos, or downloadable content. We encourage you to read all product descriptions carefully before purchasing.

For memberships, your subscription automatically renews on your billing date each cycle. You can cancel at any time through your account settings, and your access will continue through the end of the current billing period. Cancellations take effect at the next renewal date and are not eligible for a prorated refund for the current billing period.

Questions?

If you have any questions about our return or refund policy, please reach out to us at justin@jfloacademy.com and we will do our best to help.